Terms and conditions

Last updated: 26 October 2026

Who we are

This site is operated by JPG LLC (identification code 405503940) ("JPG Print", "we", "us"), 8 Egnate Ninoshvili St, Tbilisi, Georgia. You can reach us at jpg.printshop@gmail.com or +995 555 70 55 77.

By placing an order through this site, you ("customer", "you") agree to these terms. If you do not agree, please do not place an order.

Orders & payment

Prices are shown in Georgian Lari (₾) and include the product and, where applicable, custom printing and delivery. The total shown before you pay is the full amount you pay.

You can pay by Visa or Mastercard card, Apple Pay or Google Pay. Payment is processed securely by our payment provider, Flitt — we never see or store your card details. Your order is confirmed once payment is successfully completed, and we email you a confirmation.

We may decline or cancel an order — for example if a submitted design cannot be printed, if a price was displayed in error, or if we suspect fraud. In that case we refund any payment in full.

Custom designs — your responsibility

Delivery & pickup

Every item is printed to order. Orders are usually printed and ready within 1–3 business days of payment confirmation. At checkout you can choose:

• Pickup — free, from our shop at 8 Egnate Ninoshvili St, Tbilisi. We will contact you when your order is ready.
• Delivery in Tbilisi — usually 1–2 business days after your order is ready.
• Delivery elsewhere in Georgia — usually 2–5 business days after your order is ready.

Delivery costs 15 ₾ for orders under 200 ₾ and is free for orders of 200 ₾ or more. Pickup is always free. We currently deliver within Georgia only — for an address abroad, contact us for a shipping quote before ordering. Delivery timeframes are estimates and may vary with order volume and courier availability. Please make sure your delivery address and contact details are correct — we are not responsible for delays or non-delivery caused by an incorrect address.

Cancelling an order

You can cancel any order free of charge before it goes to print — contact us as soon as possible after paying. Once printing has started, a custom-print order can no longer be cancelled. Other orders can still be returned as described below.

Returns within 14 days

Ready-made designs and plain T-shirts (without your own print) can be returned within 14 days of the day you receive or pick up your order, without giving a reason.

• Tell us within 14 days. Email or call us, or send us the withdrawal form below. A clear statement that you want to return the order is enough.
• Return the item within 14 days of telling us. Bring it to our shop at 8 Egnate Ninoshvili St, Tbilisi, or send it by courier. If you send it, the return delivery is at your own cost.
• Keep it as new. You can try the item on, as you would in a shop. If it has been worn, washed or damaged beyond that, we may reduce the refund by the loss in value.

Your refund: we refund the price of the item — and the delivery fee you paid, if you return the whole order — within 14 days of receiving your notice. We may wait until we have the item back, or proof that you have sent it, whichever comes first. The money goes back to the card or payment method you used, at no cost to you; your bank may take a few more days to show it.

Custom prints can't be returned

Items printed with your own design are made to your specifications, just for you. Under the Law of Georgia on Consumer Rights Protection, the 14-day right to return does not apply to them, so we can't take custom-print orders back if you change your mind. This does not affect your rights if the item is faulty.

Faulty or wrong items

If an item is faulty, damaged, or not what you ordered (wrong size, wrong print, etc.), contact us with photos of the issue. We will reprint or replace it free of charge. If that isn't possible, or doesn't fix the problem, you can choose a price reduction or a full refund. We cover the cost of returning a faulty item.

You can report a defect for up to 2 years after receiving the item — please tell us as soon as you notice it. If a defect appears within 6 months of delivery, it is assumed to have been there from the start, unless we can show otherwise.

Withdrawal form

If you'd like to use it, copy the text below into an email to jpg.printshop@gmail.com, or print it and bring it to the shop. Using the form is optional.

Product accuracy

We do our best to display products, colors, and print previews accurately, but screen displays vary and the final printed result may differ slightly from what you see on screen.

Limitation of liability

To the fullest extent permitted by law, JPG LLC's total liability to you for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages arising from your use of this site or your order. Nothing in these terms limits your rights as a consumer under Georgian law, including your rights when an item is faulty.

Privacy

Our Privacy Policy explains what information we collect and how we use it.

Governing law & complaints

These terms are governed by the laws of Georgia. If something goes wrong, please contact us first and we'll do our best to put it right. You can also contact the Competition and Consumer Protection Agency of Georgia. Any dispute will be subject to the jurisdiction of the courts of Georgia.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the top always shows the most recent version. Each order is governed by the terms in force when it was placed.

Contact

Questions about these terms? Reach us at jpg.printshop@gmail.com or +995 555 70 55 77.

JPG LLC, 8 Egnate Ninoshvili St, Tbilisi, Georgia